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FAQ
Here you will find frequently asked questions about us, our products and a potential business relationship.
Licensing questions
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Support questions
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Questions about the products
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Technical questions
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Licensing
How does extraction licensing work?
How does server licensing work?
How many SAP systems can be connected?
Services
Do you offer 1st, 2nd, and 3rd level support?
How can I reach support?
Is there a Service Level Agreement (SLA)?
What does your support service not cover?
Do you provide a documentation of your products?
Do you provide an overview of best practices for using your products?
Do you also offer consultation services?
Do you also offer workshops or training courses?
Who typically handles the implementation of your products?
Who is the typical user of your software?
Products
Are your solutions SAP-certified?
Which SAP systems are supported?
Which SAP objects can be addressed?
Can I access the SAP database directly?
Which target systems can be integrated?
Can several target systems be connected at the same time?
How often are updates made available?
Where can I get the latest version of the software?
Technical questions
What are the system requirements for using your products?
Where are your software solutions installed?
What kind of update cycle do you recommend?
Can’t find an answer to your question here?
Feel free to contact us via E-Mail info@theobald-software.com