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Customer & challenge
Energie Waldeck-Frankenberg GmbH (EWF) is a fast-growing energy service provider with around 340 employees and based in northern Hesse. Thecompany provides electricity, natural gas, heat, and water to more than 90,000 households in thedistricts of Waldeck-Frankenberg, Kassel, and Schwalm-Eder, covering a service area of 1,742 km², and it is responsible for the operation, maintenance, and expansion of these supply networks. In addition, the EWF supports municipalities in the areas of project management, energy efficiency, and sustainability, and it operates key public infrastructure facilities such as public pools and local public transportation systems.
EWF considers automated, data-based business processes to be one of the key factors towards ensuring its successful position in the highly competitive energy market. In order to manage its processes even more efficiently and to align its sales organization to address areas with interesting market potential, EWF implemented a CRM industry solution based on MS Dynamics 365. A suitable interface solution was needed so that this could be supplied with up-to-date data from the SAP IS-U accounting system and simultaneously write it back from the CRM to the SAP system.
The data bridge between our accounting system SAP IS-U and MS Dynamics 365 is essential to our efforts to bring our business into the digital world and streamline it. Therefore, Theobald Software’s interfaces are essential to our business as they provide stable and convenient bridges between the systems.
Solution with ERPConnect
The energy services provider was recommended the SAP interface specialist Theobald Software as a capable “bridge builder”. Xtract IS component suite is used to extract data from SAP and feed it into the CRM solution. With the help of the suite, SAP extraction processes can be integrated directly into Microsoft’s integration services. SAP tables and queries can be addressed efficiently using configurable queries. A total of ten different connector elements can be used. EWF solved the requirement to import data from MS Dynamics 365 back into SAP IS-U with the .NET Assembly ERPConnect, which is certified as an “SAP Certified Integration with SAP NetWeaver”. This makes it possible to develop robust SAP interfaces without complex infrastructure or additional middleware. Different classes are available for each type of SAP object in order to make the design and implementation of the interfaces as convenient as possible (e.g. function blocks, SAP queries, IDocs, RFC servers, BW cubes, etc.). Ziad Iqbal recalled, “We were able to achieve a good connection not only due to the sophisticated interfaces, but also thanks to the technically experienced support staff who provided personalized service. I was able to open a support ticket very quickly and directly by contacting a Theobald employee, and it was processed swiftly.”
